Protect Your Information

Security

USA PATRIOT ACT

Important Information About Procedures for Opening a New Account

To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.

What this means for you: When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your driver’s license or other identifying documents.

Additionally, each time an account is opened for a Legal Entity covered by this regulation, we are required to ask you for identifying information (name, address, date of birth, social security number, and identification documents) for each individual that has 25% or more beneficial ownership and one individual that has significant managerial control.

We proudly support all efforts to protect and maintain the security of our customers and our country.

Identity Theft

What is identity theft?

Identity theft is a serious crime that occurs when someone acquires your personal information and uses it without your knowledge to commit fraud or theft. An all-too-common example is when an identity thief uses your personal information to open a credit card account in your name. No matter how cautious you are, there is no way to completely prevent identity theft from occurring, but there are ways you can minimize your risk. This page contains valuable information on how you can protect yourself by managing your personal information wisely, the warning signs of identity theft, and what to do if you do become a victim.

Helpful Tips

Don’t give out personal information on the phone, through the mail or over the Internet unless you’ve initiated the contact.
Don’t carry your Social Security card with you; leave it in a secure place. Carry only the identification and credit and debit cards that you need.
Don’t put your address, phone number, or driver’s license number on credit card sales receipts.
Social Security numbers or phone numbers should not be put on your checks.
Shred your charge receipts, copies of credit applications, insurance forms, physician statements, checks and bank statements, expired credit cards that you’re discarding, and credit offers you receive in the mail.
Secure your credit card, bank, and phone accounts with passwords. Avoid using easily available information like birth date, the last four digits of your SSN, or your phone number. When opening new accounts, you may find that many businesses still have a line on their applications for your mother’s maiden name. Use a password instead.
Secure personal information in your home, particularly if you have roommates or hire outside help.
Promptly remove mail from your mailbox. If you’re planning to be away from home and can’t pick up your mail, call the U.S. Postal Service at 1-800-275-8777 to request a vacation hold.
Ask about information security procedures in your workplace. Find out who has access to your personal information and verify that records are kept in a secure location. Ask about the disposal procedures for those records as well.

Before revealing any personally identifying information (for example, on an application), find out how it will be used and secured, and whether it will be shared with others. If you have a choice about the use of your information, choose to keep it confidential.

Check your credit report

Order a copy of your credit report from each of the three major credit-reporting agencies every year. Make sure it is accurate and includes only those activities you have authorized. By checking your report on a regular basis, you can catch mistakes and fraud before they wreak havoc on your personal finances. Don’t underestimate the importance of this step.

Credit Bureaus

For more information about Identity Theft and how to recover from it, please review the resources provided by The Federal Trade Commission.

www.equifax.com

To order your report, call: 1-800-685-1111
To report fraud, call: 1-800-525-6285

www.experian.com

To order your credit report or report fraud, call: 1-888-EXPERIAN (397-3742)

www.transunion.com

To order your report, call: 800-916-8800
To report fraud, call: 1-800-680-7289

Phishing

Protect Yourself Against Phishing

Phishing usually comes in the form of fraudulent emails that appear to come from legitimate sources, and ask customers to verify personal information or link to counterfeit websites that appear real.

Beware of emails that:

Urge you to act quickly because your account may be suspended or closed, or to update your personal information.
Don’t address you by name, but use a more generic one like “Dear valued customer.”
Ask for account numbers, passwords, Access IDs, or other personal information.

Presence Bank will NEVER ask for sensitive information, such as account numbers, usernames, or passwords via e-mail.

Safeguarding Your Information

(from the American Bankers Association)

Do not give your Social Security number or other personal credit information about yourself to anyone who calls you.
Tear up receipts, bank statements and unused credit card offers before throwing them away.
Keep an eye out for any missing mail.
Do not mail bills from your own mailbox with the flag up.
Review your monthly accounts regularly for any unauthorized charges.
Order copies of your credit report once a year to ensure accuracy.
Do business with companies you know are reputable, particularly online.
Do not open emails from unknown sources.
Use virus detection software.
Protect your PINs and passwords; use a combination of letters and numbers for your passwords, change them periodically, and do not carry them in your wallet.
Report any suspected fraud to your bank and the fraud units of the three credit reporting agencies immediately.

If you become a victim, contact:

The fraud departments of the three major credit bureaus
The creditors of any accounts that have been misused
The local police to file a report
The bank to cancel existing accounts held in your name and re-open new accounts with new passwords

Presence Bank is committed to safeguarding our customers’ financial information. Maintaining our customers’ trust and confidence is a top priority. To learn more about how we protect your information, please review our Privacy Policy.

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